Privacy Policy
1. Overview of Data Protection
General Information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data refers to any data that can personally identify you. For detailed information on data protection, please refer to our full privacy policy below.
Data Collection on Our Website
Who is responsible for data collection on this website?
Data on this website is processed by the website operator. The operator’s contact details can be found in the site’s required legal notice.
How do we collect your data?
Some data is collected when you provide it to us, such as through a contact form.
Other data is collected automatically by our IT systems when you visit the website. This includes technical data (e.g. browser type, operating system, time of access). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some data is collected to ensure the proper functioning of the website. Other data may be used to analyze user behavior.
What rights do you have regarding your data?
You have the right to receive information free of charge about your stored personal data, its origin, recipients, and the purpose of its collection. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time using the address in our legal notice. You also have the right to lodge a complaint with the relevant regulatory authorities.
Analytics and Third-Party Tools
When visiting our website, your browsing behavior may be statistically analyzed using cookies and analytics tools. These analyses are anonymous and do not allow us to identify you personally. You can opt out of these analyses. Details can be found in the privacy policy below.
2. General and Mandatory Information
Data Protection
We take the protection of your personal data seriously. Your data will be treated confidentially and in accordance with legal data protection regulations and this privacy policy.
If you use this website, various personal data will be collected. This policy explains what data we collect and how we use it.
Please note that data transmitted via the Internet (e.g., email communication) may be subject to security vulnerabilities. Complete protection of your data from third-party access is not possible.
Information About the Controller
The data controller for this website is:
Conectamos tu Llamada SL
Calle Parque Bujaruelo, 25 – 1 Loc 3
Alcorcón 28924, Madrid
Spain
Phone: +34 902 01 01 96
Contact form available on the website
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect by sending us an informal email. Data processed before your request may still be legally processed.
Right to Lodge Complaints with Regulatory Authorities
If there has been a violation of data protection laws, you may file a complaint with the competent supervisory authority. The competent authority is the data protection officer of the Spanish region where our company is based.
Right to Data Portability
You have the right to receive data that we process based on your consent or in fulfillment of a contract in a machine-readable format. You may request that this data be transferred directly to another controller, where technically feasible.
SSL or TLS Encryption
This site uses SSL or TLS encryption for security and to protect the transmission of confidential content. A secure connection is indicated by “https://” and the lock icon in your browser’s address bar.
If SSL or TLS encryption is enabled, data you transfer to us cannot be read by third parties.
Encrypted Payments on This Website
If you enter into a contract requiring you to transmit payment information (e.g. bank account details), this data is needed for payment processing. Payment transactions using common means (Visa/MasterCard, direct debit) are only processed via encrypted SSL or TLS connections.
Information, Blocking, Deletion
As permitted by law, you have the right to receive information at any time about your stored personal data, its origin, recipient, and purpose. You also have the right to correct, block or delete this data. For questions, contact us at the address provided in our legal notice.
Objection to Promotional Emails
We explicitly prohibit the use of contact data published within the framework of legal notice obligations for sending unsolicited advertisements. The website operator reserves the right to take legal action in the event of unsolicited advertising such as spam emails.
3. Data Collection on Our Website
Cookies
Some pages use cookies to make the site more user-friendly, efficient, and secure. Cookies are small text files stored on your computer. Most of the cookies we use are “session cookies,” which are automatically deleted after your visit. Others remain in your device’s memory until you delete them.
You can configure your browser to notify you when cookies are used and allow you to decide whether to accept them. Disabling cookies may limit site functionality.
Cookies necessary for electronic communications or specific features (like shopping carts) are stored based on our legitimate interest in ensuring an error-free and optimized service. Other cookies (e.g., for analytics) are handled separately in this policy.
Server Log Files
The website provider automatically collects and stores information that your browser sends to us in “server log files,” including:
Browser type and version
Operating system
Referrer URL
Hostname of accessing computer
Time of server request
IP address
This data is not merged with other sources. It is processed based on our legitimate interest in the proper functioning of the site.
Contact Form
When you send us inquiries via the contact form, we collect the data entered, including contact details, to respond. This data is processed only with your consent. You may revoke consent at any time. Data will be stored until you request its deletion or the purpose for storage no longer applies.
Registration on This Website
You can register to access additional site features. The data provided will only be used for the services for which you registered. Required fields must be completed; otherwise, registration will be rejected.
We process registration data only with your consent, which can be revoked at any time.
Customer and Contract Data Processing
We collect, process, and use personal data only as needed to establish or modify contractual relationships. Usage data is processed solely as required to enable and bill the service. Data is deleted after the order or business relationship ends, except where legal retention periods apply.
Data Shared for Digital Subscriptions and Content
We only transfer personal data to third parties when necessary for contract fulfillment (e.g., payment processing). Your data will not be shared for any other purpose unless explicitly authorized.
4. Analytics and Advertising
Google Analytics
This site uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyze your use of the website. The data is usually transmitted to a Google server in the USA and stored there.
IP Anonymization
We have activated IP anonymization on this website. Google will shorten your IP within the EU or EEA before transmission to the US. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google processes this data on our behalf to evaluate your website usage and generate reports.
Browser Plugin
You can prevent cookies from being stored by configuring your browser accordingly. You can also prevent Google from processing data generated by cookies by installing the plugin at: https://tools.google.com/dlpage/gaoptout?hl=en.
Opt-Out of Data Collection
Click the following link to prevent data collection by Google Analytics: Disable Google Analytics
More info: https://support.google.com/analytics/answer/6004245?hl=en
Data Processing Agreement
We have signed a data processing agreement with Google and comply with all data protection regulations when using Google Analytics.
Cloudflare
We use Cloudflare to secure our website and filter web traffic. Visitor IP addresses are temporarily stored to block bots and malicious access. These logs are regularly deleted and do not contain personal data.
More info: https://www.cloudflare.com/security-policy/
Rollbar
We use Rollbar for error tracking, which may incidentally collect personal data during crash reporting. Rollbar is EU/Swiss-US Privacy Shield certified.
More info: https://rollbar.com/privacy
Google AdWords
This site uses Google AdWords and conversion tracking. When you click a Google ad, a cookie is set. These cookies expire after 30 days and do not personally identify users. If the cookie is still valid and you visit specific pages, Google and the website operator can track the conversion.
For more information: https://www.google.com/policies/privacy/
5. Newsletter
Newsletter Data
To receive our newsletter, we require a valid email address and your consent. No other data is required unless provided voluntarily. Data is only used for newsletter delivery and is not shared with third parties. You may unsubscribe at any time via the unsubscribe link. Data collected before the request will remain legally processed.
6. Payment Providers
We use GiroSolution GmbH via the GiroCheckout system to handle payment services in our store, including:
giropay
eps
iDEAL
paydirekt
Credit Cards
GiroCode
Direct Debit
PayPal
Sofort
Data transferred includes:
Full name
IBAN
Email address
Bank verification info for giropay ID
For more info: www.girosolution.de
Purpose of Data Processing:
To process transactions via the selected payment method and fulfill contractual obligations.
Storage Duration:
Data is deleted once it is no longer necessary for the original purpose and after expiration of legal retention periods.
Right to Object:
Since some data is required for website functionality, users cannot object to technical storage. However, they may revoke consent for marketing uses.
PayPal
We accept payments via PayPal (Europe) S.à.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
Data is processed under Art. 6(1)(a) (consent) and Art. 6(1)(b) (contractual necessity) of GDPR. You may revoke your consent at any time with future effect.
Updates
This privacy policy may be updated periodically to reflect changes in data practices or legal requirements. Please review this page regularly.
